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Our Terms & Conditions — Clear Rules for Your Play

When you open an account at hanoman 88, you're stepping into a straightforward agreement about how we operate your lobby, process your withdrawals through DANA, OVO, GoPay and…

Account security practicesPayment & withdrawal rulesDispute resolution process
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hanoman 88 Our Terms & Conditions — Clear Rules for Your Play
HELP & ESCALATION

Reaching Our Support Team on Policy Questions

Our team in Makassar and across Indonesia monitors support channels during operating hours to answer questions about your account, terms disputes, or how our policies apply…

Live Chat Open the chat widget in your account lobby during our operating hours.
Email Support Send detailed questions to our support address; we reply within 24 hours.
Account Settings Navigate to Settings > Help & Policies in your hanoman 88 account to view…
YOUR DATA & ACCOUNT

How We Secure Your Information & Honour Your Rights

We encrypt your account data and payment details end-to-end so DANA, OVO, GoPay and QRIS transactions cannot be intercepted.

Data Encryption

Every login, deposit and withdrawal is encrypted. Your DANA, OVO, GoPay and QRIS credentials never pass through our systems unprotected.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your language preference and prevent fraud.

Account Security Steps

Set a strong password on account creation. Enable account notifications to see every login and withdrawal.

Retention & Deletion

We keep your account history for seven years after closure for legal compliance.

Dispute & Appeals

If you believe a withdrawal was blocked incorrectly or a charge was made in error, contact support with transaction details.

Policy Changes

We notify you of material changes to these terms by email and in-app message.

Common Questions About Our Terms & Conditions

Sharing your login details violates our terms. We monitor for multiple IP addresses and unusual account activity. If we detect shared access, we may freeze your account pending verification. Always keep your password private, even from family.

You can request a withdrawal anytime, 24/7. Payouts via DANA, OVO, GoPay and QRIS usually clear within one hour during banking hours. Your account must pass verification first — we'll ask for ID and proof of payment method ownership on your first withdrawal.

Verification confirms you own the payment account you're depositing from and that the person requesting withdrawal matches your account details. Upload a photo of your ID (passport, national ID or driving licence) and a bank screenshot showing your name. This protects you from fraud.

You can close your account anytime via Settings > Account Closure. Any remaining balance is withdrawn to your registered payment method within five business days. Your data is retained for seven years for legal compliance, then deleted automatically.

We notify you of material changes via email and in-app message at least 14 days before they take effect. Minor updates to payment methods or support hours may post immediately. Continued play means you accept the new terms.

Repeated breaches include using bots, sharing your account, depositing from accounts not in your name, or attempting to exploit game or payment bugs. A single serious breach may result in immediate closure. Minor violations trigger a warning and a chance to correct.

Check your transaction history in the Account > Wallet section. If a deposit didn't arrive or a withdrawal failed, contact support with your transaction ID. We investigate within five business days and credit or refund you accordingly.

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